{"id":7555,"date":"2024-01-16T11:59:50","date_gmt":"2024-01-16T11:59:50","guid":{"rendered":"https:\/\/dev.espacotalassa.com\/?page_id=7555"},"modified":"2026-06-29T10:57:34","modified_gmt":"2026-06-29T10:57:34","slug":"contact","status":"publish","type":"page","link":"https:\/\/espacotalassa.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<!-- FAQ Gate \u2014 Espa\u00e7o Talassa | Paste this into a Custom HTML block ABOVE the Contact Form 7 shortcode -->\n\n<style>\n.et-faq-gate { max-width: 720px; margin: 0 auto; padding: 1rem 0 1.5rem; font-family: 'Montserrat', sans-serif; }\n\n\/* Booking banner *\/\n.et-book-banner { background: #1d3455; border-radius: 8px; padding: 1rem 1.25rem 1rem 1.4rem; margin-bottom: 1.5rem; display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: nowrap; }\n.et-book-banner-text { margin: 0; font-size: 14px; color: #f0ede2; line-height: 1.5; font-weight: 500; }\n.et-book-banner-text span { opacity: .75; font-weight: 400; display: block; font-size: 13px; margin-top: 2px; }\n.et-book-btn { background: #115eb9; color: #fff; text-decoration: none; font-size: 13px; font-weight: 700; padding: 10px 20px; border-radius: 6px; white-space: nowrap; letter-spacing: .02em; transition: background .15s; }\n.et-book-btn:hover { background: #0d4a94; color: #fff; }\n\n\/* Intro notice *\/\n.et-faq-intro { background: #f0ede2; border: 1px solid #d8d4c8; border-radius: 8px; padding: 1rem 1.25rem; margin-bottom: 1.5rem; display: flex; align-items: flex-start; gap: 12px; }\n.et-faq-intro svg { flex-shrink: 0; margin-top: 2px; color: #1d3455; }\n.et-faq-intro p { margin: 0; font-size: 14px; color: #1d3455; line-height: 1.6; }\n\n\/* Section headings *\/\n.et-faq-heading { font-size: 11px; font-weight: 700; color: #1d3455; text-transform: uppercase; letter-spacing: .08em; margin: 0 0 .75rem; opacity: .6; }\n.et-faq-heading:not(:first-of-type) { margin-top: 1.5rem; }\n\n\/* Accordion items *\/\n.et-faq-item { border: 1px solid #dde1e8; border-radius: 6px; background: #fff; margin-bottom: 6px; overflow: hidden; }\n.et-faq-q { width: 100%; background: none; border: none; padding: 14px 16px; text-align: left; cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 12px; font-size: 14px; font-weight: 600; color: #1d3455; line-height: 1.4; font-family: 'Montserrat', sans-serif; }\n.et-faq-q:hover { background: #f7f5f0; }\n.et-faq-q svg { flex-shrink: 0; transition: transform .3s ease; color: #1d3455; opacity: .5; }\n.et-faq-q.open svg { transform: rotate(180deg); }\n\n\/* Answer panel \u2014 smooth animation *\/\n.et-faq-a {\n  max-height: 0;\n  overflow: hidden;\n  opacity: 0;\n  transition: max-height .35s ease, opacity .25s ease, padding .3s ease;\n  padding: 0 16px;\n  font-size: 14px;\n  color: #1d3455;\n  line-height: 1.75;\n  border-top: 0px solid #eee;\n  font-family: 'Montserrat', sans-serif;\n  font-weight: 400;\n}\n.et-faq-a.open {\n  max-height: 600px;\n  opacity: 1;\n  padding: 12px 16px 16px;\n  border-top: 1px solid #eee;\n}\n.et-faq-a a { color: #115eb9; }\n.et-faq-a ul { margin: 6px 0 0 0; padding-left: 1.2rem; }\n.et-faq-a ul li { margin-bottom: 4px; }\n\n\/* Bottom CTA *\/\n.et-faq-bottom { margin-top: 1.75rem; display: flex; flex-direction: column; align-items: center; gap: 10px; }\n.et-faq-divider { display: flex; align-items: center; gap: 12px; width: 100%; }\n.et-faq-divider span { font-size: 12px; color: #1d3455; opacity: .5; white-space: nowrap; font-family: 'Montserrat', sans-serif; font-weight: 600; text-transform: uppercase; letter-spacing: .06em; }\n.et-faq-divider::before, .et-faq-divider::after { content: ''; flex: 1; height: 1px; background: #dde1e8; }\n.et-faq-cta { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; justify-content: center; }\n.et-faq-cta-book { background: #115eb9; color: #fff; text-decoration: none; font-size: 13px; font-weight: 700; padding: 10px 22px; border-radius: 6px; letter-spacing: .02em; transition: background .15s; }\n.et-faq-cta-book:hover { background: #0d4a94; color: #fff; }\n.et-faq-cta-or { font-size: 12px; color: #999; font-family: 'Montserrat', sans-serif; }\n.et-faq-still { font-size: 13px; color: #666; font-family: 'Montserrat', sans-serif; margin: 0; }\n<\/style>\n\n<div class=\"et-faq-gate\">\n\n  <!-- BOOKING BANNER -->\n  <div class=\"et-book-banner\">\n    <p class=\"et-book-banner-text\">\n      Ready to book?\n      <span>Dates, availability and prices are all on our reservations page.<\/span>\n    <\/p>\n    <a class=\"et-book-btn\" href=\"https:\/\/espacotalassa.com\/en\/product\/the-whales-and-dolphins-of-queimada\/\" target=\"_blank\">Reserve now \u2192<\/a>\n  <\/div>\n\n  <!-- INTRO NOTICE -->\n  <div class=\"et-faq-intro\">\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"12\"><\/line><line x1=\"12\" y1=\"16\" x2=\"12.01\" y2=\"16\"><\/line><\/svg>\n    <p>Before sending us a message, please read the questions below \u2014 most answers are here. If you still need help, the contact form is at the bottom and we reply within 24 hours.<\/p>\n  <\/div>\n\n  <!-- THE TRIP -->\n  <p class=\"et-faq-heading\">The trip<\/p>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      Is the morning or afternoon trip better?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">Statistically, both trips have identical success rates and species sightings, with no meaningful difference between the two. Choose based on your schedule and how you like to start your day. If you are an early riser or staying close to Lajes, the morning trip is ideal. If you are coming from further away on the island or prefer a slower start, the afternoon works perfectly.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What is included in the trip?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">Each trip lasts approximately 3 hours. Included in the price:\n      <ul>\n        <li>Expert guide on board throughout the trip<\/li>\n        <li>Waterproof jacket (in case of spray or rain)<\/li>\n        <li>A drink at the end (beer, water or soft drink)<\/li>\n        <li>One ticket per person to the <a href=\"https:\/\/maps.app.goo.gl\/cSygHwBfgAAajmGu8\" target=\"_blank\" rel=\"noopener\">Museu dos Baleeiros<\/a> in Lajes do Pico<\/li>\n      <\/ul>\n      Waterproof trousers are not included but are available for purchase at our base. Our boats accommodate between 12 and 24 passengers depending on the vessel assigned.\n    <\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      Can I book individual trips without a package?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">Yes, you can book one or more individual sea trips without committing to a weekly programme. Select your dates and number of participants directly on our <a href=\"https:\/\/espacotalassa.com\/en\/product\/the-whales-and-dolphins-of-queimada\/\" target=\"_blank\">reservations page<\/a>.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      Do you offer group discounts?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">For bookings of 4 or more seats, group rates apply automatically when you select your dates on our <a href=\"https:\/\/espacotalassa.com\/en\/product\/the-whales-and-dolphins-of-queimada\/\" target=\"_blank\">reservations page<\/a>. No need to contact us in advance.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What are the health restrictions?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">For safety reasons, the following individuals cannot join our sea activities:\n      <ul>\n        <li>Pregnant women<\/li>\n        <li>Children under 5 years old<\/li>\n        <li>People with back or heart conditions<\/li>\n        <li>Anyone who has undergone surgery within the last 6 months<\/li>\n      <\/ul>\n      Our boats are fast semi-rigid vessels and sea conditions can be demanding. If you have any doubts about your fitness to participate, please contact us before booking.\n    <\/div>\n  <\/div>\n\n  <!-- WEATHER & CANCELLATIONS -->\n  <p class=\"et-faq-heading\">Weather &amp; cancellations<\/p>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What happens if the weather is bad on my departure day?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">Safety always comes first. Azorean weather is famously changeable, and we prefer to make the final call as close to departure time as possible rather than cancelling hours in advance based on a forecast alone. Our team assesses conditions on the day, combining forecast data (we use Windguru) with direct observation of sea state, swell and wind. If we cancel, you will be offered either a <strong>full refund<\/strong> or the option to <strong>reschedule<\/strong> to another available date, whichever you prefer.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What is your cancellation policy?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">\n      <strong>Sea activities &amp; outdoor experiences:<\/strong>\n      <ul>\n        <li>More than 4 days before departure: full refund<\/li>\n        <li>2 to 4 days before: no refund, but we reschedule within the current season<\/li>\n        <li>Less than 2 days before or no-show: no refund, no reschedule<\/li>\n      <\/ul>\n      <strong>Accommodation &amp; packages:<\/strong>\n      <ul>\n        <li>More than 7 days before check-in: full refund<\/li>\n        <li>7 days or less, or no-show: no refund<\/li>\n      <\/ul>\n      All requests must be made in writing to <a href=\"mailto:espacotalassa@espacotalassa.com\">espacotalassa@espacotalassa.com<\/a>. We strongly recommend travel cancellation insurance, often included with major credit cards.\n    <\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      My flight was cancelled \u2014 can I get a refund?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">If your flight is cancelled and you cannot reach Pico Island, contact us with your booking reference and proof of cancellation. Each situation is assessed individually and we will do our best to find a fair solution. <strong>We strongly recommend purchasing travel insurance whenever you visit the Azores<\/strong> \u2014 flight disruptions are not uncommon and insurance covers costs that we are unable to.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What if I fall ill before my trip?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">If you are unable to participate due to illness or hospitalisation, we may offer a full or partial refund upon presentation of a valid medical certificate. In cases of family emergency, contact us as soon as possible and we will assess the situation individually to find a fair solution.<\/div>\n  <\/div>\n\n  <!-- SIGHTINGS & SEASONS -->\n  <p class=\"et-faq-heading\">Sightings &amp; seasons<\/p>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      What is the best time of year to see whales?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">There is no single best season \u2014 it depends on the species. Our operating season runs from mid-March to late October. On average we spot 3 to 4 species per trip, and less than 1% of outings return without cetacean sightings. Even on those rare days there is always something to see: turtles, seabirds, sharks, and the Atlantic scenery beside Portugal&#8217;s highest mountain. For detailed monthly data, visit our <a href=\"https:\/\/espacotalassa.com\/en\/research-education\/sightings-statistics-2\/\" target=\"_blank\">sightings statistics page<\/a>.<\/div>\n  <\/div>\n\n  <div class=\"et-faq-item\">\n    <button class=\"et-faq-q\" onclick=\"etFaqToggle(this)\">\n      How many species can I expect to see?\n      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg>\n    <\/button>\n    <div class=\"et-faq-a\">We have recorded 28 cetacean species in the waters around Pico since 1994, one of the highest diversities in the North Atlantic. On a typical trip you can expect to encounter 3 to 4 species. Sperm whales are resident year-round; other species vary by season. Our <a href=\"https:\/\/espacotalassa.com\/en\/research-education\/sightings-statistics-2\/\" target=\"_blank\">sightings statistics page<\/a> shows exactly what has been spotted recently.<\/div>\n  <\/div>\n\n  <!-- BOTTOM CTA -->\n  <div class=\"et-faq-bottom\">\n    <div class=\"et-faq-divider\"><span>All good?<\/span><\/div>\n    <div class=\"et-faq-cta\">\n      <a class=\"et-faq-cta-book\" href=\"https:\/\/espacotalassa.com\/en\/product\/the-whales-and-dolphins-of-queimada\/\" target=\"_blank\">Reserve now \u2192<\/a>\n      <span class=\"et-faq-cta-or\">or<\/span>\n      <p class=\"et-faq-still\">use the contact form below if you still have a question.<\/p>\n    <\/div>\n  <\/div>\n\n<\/div>\n\n<script>\nfunction etFaqToggle(btn) {\n  var a = btn.nextElementSibling;\n  var isOpen = btn.classList.contains('open');\n\n  \/\/ Close all open panels\n  document.querySelectorAll('.et-faq-q.open').forEach(function(b) {\n    b.classList.remove('open');\n    b.nextElementSibling.classList.remove('open');\n  });\n\n  \/\/ Open clicked one if it was closed\n  if (!isOpen) {\n    btn.classList.add('open');\n    a.classList.add('open');\n  }\n}\n<\/script>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ready to book? Dates, availability and prices are all on our reservations page. Reserve now \u2192 Before sending us a message, please read the questions below \u2014 most answers are here. If you still need help, the contact form is at the bottom and we reply within 24 hours. The trip Is the morning or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7625,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-contact.php","meta":{"_acf_changed":false,"rank_math_title":"","rank_math_description":"Get in touch with Espa\u00e7o Talassa. Book your whale watching adventure or ask about tours on Pico island, Azores.","rank_math_facebook_title":"Join the Ocean Adventure | Contact Espa\u00e7o Talassa","rank_math_facebook_description":"Reach out to Pico's premier whale watching experts. Discover sperm whales, dolphins, and unforgettable ocean experiences.","rank_math_facebook_image":"https:\/\/espacotalassa.com\/wp-content\/uploads\/2024\/01\/Casa_do-frances_Boca_small.jpg","rank_math_twitter_title":"Join the Ocean Adventure | Contact Espa\u00e7o Talassa","rank_math_twitter_description":"Reach out to Pico's premier whale watching experts. 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